Refund policy

Return Eligibility

Items must be returned within 30 days of purchase. Products should be unused, in their original packaging, and in resalable condition. Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

Custom-made or special order items, products that have been used, altered, or damaged after delivery, as well as clearance or final sale items, are not eligible for return.

Return Process

Customers should contact customer service to initiate a return. They will be provided with a return authorization number and instructions on how to send items back. Return shipping costs are the responsibility of the customer unless the return is due to a company error or a defective product.

Inspection and Processing

Once the returned item is received, it will be inspected to ensure it meets the return criteria. The return will be processed within 7-10 business days of receipt. Customers will be notified via email once the return has been processed.

Refund Policy

Refund Methods

Refunds will be issued to the original payment method and will include any taxes paid. Original shipping fees are non-refundable unless the return is due to a company error or a defective product.

Refund Timeline

Once approved, refunds will be processed within 5-7 business days. It may take an additional few days for the refund to appear in the customer's account, depending on their bank or card issuer.

Partial Refunds

In cases where items are returned damaged or not in their original condition, only partial refunds may be granted.

Exchanges

Exchanges are offered for defective or incorrectly delivered items. The same return process applies, and a replacement will be provided once the original item is received and inspected.

Additional Considerations

Clearly outline the steps for handling defective items, including how to report issues and whether replacements will be provided free of charge. Ensure that customers have access to responsive and helpful support for questions about returns or refunds. Make the return and refund policy easily accessible on your website, such as in the footer, on the checkout page, and in confirmation emails.